Apoio 2020

Conflict Resolution

In case of a consumer dispute, the Consumer can use the European Online Dispute Resolution platform available at Alternative dispute resolution: avoiding going to court - Your Europe.

To find out the registered Consumer Alternative Dispute Resolution entities, consult the Consumer Portal at https://www.consumidor.gov.pt or the following consumer alternative dispute resolution entities:

  1. CNIACC – National Center for Consumer Conflict Information and Arbitration Tel.: +351 213 847 484 | Email: cniacc@fd.unl.pt
  2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve Tel.: +351 289 823 135 | Email: cimaal@mail.telepac.pt; info@consumoalgarve.pt
  3. Consumer Conflict Arbitration Center of Coimbra District Tel.: +351 239 821 690/289 | Email: geral@centrodearbitragemdecoimbra.com
  4. Consumer Conflict Arbitration Center of Lisbon Tel.: 218807030 | Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
  5. Consumer Information and Arbitration Center of Porto Tel.: +351 225 508 349 / 225 029 791 | Email: cicap@mail.telepac.pt
  6. Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court Tel.: +351 253 422 410 | Email: triave@gmail.com
  7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Tel.: +351 253 617 604 | Email: geral@ciab.pt
  8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira Tel.: +351 291 215 070 | Email: centroarbitragem.srias@madeira.gov.pt